This course contains basic information on healthcare customer service, including the definition of “customer,” the importance of first impressions, and the benefits of striving for excellence.

This module provides caregivers with an overview of the types of difficult people they may have to work with on a daily basis.

An overview of 21 common skin conditions and what caregivers can do to help the clients who have them.

After studying this module, your caregivers will be able to define client-centered care; integrate their clients’ personal preferences into …

An overview of the dangers of immobility and how CNAs can improve the quality of life in their bedbound clients.

This course provides many practical tips to help improve the provision, safety and documentation of personal care.

This inservice reviews alternative approaches to bathing–including how to create a bathing routine that is client-centered and aggreable to clients and caregivers alike!

This lesson provides an update on the rights of healthcare consumers and how the Bill of Rights varies in different healthcare settings.

This course gives caregivers an overview of how brain and spinal cord injuries can affect clients.

This lesson provides information on establishing a therapeutic relationship, using boundaries to enhance trust, and communicating to build trust.

This course provides caregivers with an overview of the chemical hazard Right to Know law and the Globally Harmonized System for hazard communication.

This module provides an overview of client safety for both facilities and home care.