This course contains basic information on healthcare customer service, including the definition of “customer,” the importance of first impressions, and the benefits of striving for excellence.

This important topic focuses on the most common types of natural disasters including fires, tornadoes, hurricanes, winter weather and earthquakes.

This module teaches aides how to play the role of an excellent caregiver using genuineness, empathy, kindness, and creativity!

This course provides an overview of a caregivers’ responsibilities in the dressing and grooming process.

In this course, caregivers will review the dying process, how to recognize symptoms that signal death is near, how to provide comfort for dying clients and their families and how to care for the body once death has occurred.

This course reviews the basic concepts of ethics in health care.

This course provides caregivers with an overview of the GI tract and the swallowing process.

This course includes important information about fire safety–whether caregivers work in a facility or in a client’s home.

This course focuses on basic food preparation techniques and food safety. It includes tips for preparing foods for client populations such as immune-suppressed clients and people on prescribed or special diets. It also discusses the safe handling of food and ways to prevent foodborne illnesses.

This course provides caregivers with a comprehensive definition of biomedical waste.

This module provides caregivers with an overview of how to handle complaints, whether they be from clients, family members, co-workers or supervisors.